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Country Director- Surge

Country Director – Surge

The job: You will be responsible for the development and effective management and oversight of Concern Worldwide country programmes in line with Concern’s organisational and country specific strategies, policies and procedures. This could be in a new country of operation where emergency assessments will be part of the role, or in an established country programme. You will represent Concern to the government, donors, and other appropriate bodies – including clusters and the HCT, agencies and the media.

You will fill appropriate staffing gaps in non-emergency programmes and existing chronic emergencies. This may require deployments in a specialist advisory as well as managerial capacity, both CD roles and in roles that could report to CD level – Programme Director, Systems Director, Area Coordinator, Programme Coordinator etc.


Emergency Response

Lead in undertaking emergency assessments.

Lead in the design, delivery and management and oversight of emergency response programmes.


  • Manage country programmes in line with organisational policies and procedures, and with external standards such as the Red Cross/Red Crescent Code of Conduct, Sphere, and the CHS standard.
  • Overall responsibility for strategic management of the programme, in particular preparing for and effectively responding to humanitarian situations. In some instances, leading a team to be deployed to a new emergency.
  • On-going development and management of the funding strategy for the country programme.
  • Maintaining an awareness of the current and potential future economic, political and social situation within the country and region.

Security and Representation

  • Overall responsibility for security management: ensuring that the security situation is reviewed constantly, a Security Management Plan (SMP) is developed and updated as necessary, and that staff are aware of security procedures and comply with them.
  • Representation of Concern nationally, maintaining coordination and networking relationships with the government, donors and other actors in the country, especially the clusters and the HCT.

Staff Management, Administration, Finance, Logistics

  • Staff management and development, including in areas such as project design, proposal and report writing, monitoring and evaluation and other key areas. Provide general management support to direct reports.
  • Ensuring that support systems (IT, Finance, HR/Administration, Logistics and Transport) are in place and functioning in accordance with good practice and organisational policy and procedures.
  • Overseeing the finance function within the country programme with overall responsibility for budgeting, reporting and monitoring of all income and expenditure.
  • Overseeing the HR function within the country programme and ensuring that policies and procedures reflect global policies.
  • Ensuring all internal and external reports are sent to Regional Desk at HQ in a timely fashion and adhering to high standards of quality.


  • Maintaining good, regular and open communication with the Regional Director and Desk Officer for the region.
  • Contributing to organisational learning through liaison with other organisations and Concern fields and sharing lessons to be learned.
  • Engaging with the media as required.
  • Performing any other related duties as assigned by the Regional Director. 


  • promote and ensure compliance with the Core Humanitarian Standard (CHS) commitments and quality criteria
  • ensure that all staff are familiar with the principles underpinning accountability, safeguarding and Concern’s Complaints and Response Mechanism (CRM) and ensure that information about Concern’s commitments on accountability and safeguarding are disseminated among programme participants and communities
  • ensure that the CRM is functional, effectively implemented and accessible in all programmes’ locations, enabling safe reporting of both programmatic and sensitive complaints, including safeguarding concerns 
  • ensure that complaints are welcomed, managed and responded to in a timely, fair and appropriate manner; ensure that sensitive complaints, including safeguarding concerns, are handled with utmost confidentiality and that the safety of the complainants and those affected is prioritised at all stages.


  • Third level degree in a relevant discipline.
  • 5 years’ experience working in a senior manager position within an international NGO.
  • Proven experience of managing diverse and multi-sectoral programmes such as WASH, shelter, food aid, camp management, NFI distributions, cash transfers and early recovery, etc.
  • Emergency assessment and response experience.
  • Experience of security management in insecure contexts.
  • Experience in management of financial resources and overseeing human resources, administration and logistics functions.
  • Experience in building relations with donors and securing external donor funding.
  • Excellent communication and presentation skills, including fluency in written and spoken English and a working command of French
  • Willingness to travel frequently to rural field locations


  • Leadership;
  • Communicating and working with others;
  • Delivering results;
  • Planning and decision-making;
  • Managing yourself;
  • Creativity and innovation;
  • Influence, advocacy and networking;
  • Change management.

How To Apply

Click Here To Apply



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