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Reservation Assistant Job

Location: Lavington, Nairobi

3 months’ probation 18k – 20k

Salary after probation: 22k – 25k

The reservation assistant is responsible for guaranteeing smooth and efficiency operations of the department through prompt, effective and proper reservations services to achieve maximum guest service satisfaction.

Duties & Responsibilities

  • Assist in bookings, reservations & ticketing for domestic flights
  • Assist in the day to day duties of the reservations to ensure the highest level of performance
  • Ensuring competitive tour costing, quotations and pricing for accommodation and air
  • Ensuring proper management and preparation of client’s itineraries per their request
  • Hotel bookings and confirmations
  • Overseeing proper invoicing and accounting files
  • Respond to emails and phone calls
  • Provide excellent customer services to clients, agents and suppliers as required
  • Respond to enquiries regarding hotels and safaris within 24 hrs
  • Prepare itineraries to the various destinations of interest
  • Keep clients up to date with changes in the travel industry
  • Ensure payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sales
  • Create contact with hotels, car hire, sightseeing attractions and other service providers for best competitive rates
  • Make follow-ups on tour quotations
  • Ensuring that tour quotations are competitive
  • Assist in visa application for visitors
  • Any other duty assigned

Qualifications

  • A degree/Diploma in Tours and Travel or Business Administration or related field from a recognized institution
  • Minimum 2 years’ experience as a Reservation Assistant in Tours and Travel industry
  • Proficiency in English both written and spoken
  • Excellent computer skills
  • Able to handle working under pressure
  • Strong management and organization skills
  • Outstanding planning and negotiation skills

Those who meet the above qualifications should send their applications and CV clearly stating the job title on the email subject (Reservations Assistant) to Horizontours917@gmail.com

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